When the Going Gets Tough, the Tough Keep Working:Impact of Emotional Labor on Abenteeism
Material type: TextDescription: 615-643Subject(s): LOC classification:- 5555748JA3
Item type | Current library | Call number | Vol info | Status | Notes | Date due | Barcode | Item holds | |
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Journal Article | Main Library | Vol 42, Issue 3/5555748JA3 (Browse shelf(Opens below)) | Available | 5555748JA3 | |||||
Journals and Periodicals | Main Library On Display | JOURNAL/MGT/Vol 42, Issue 3/5555748 (Browse shelf(Opens below)) | Vol 42, Issue 3 (10/05/2016) | Not for loan | March, 2016 | 5555748 |
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Vol 42, Issue 3/5555748JA1 A Head Start or a Step Behind?Understanding How Diispositional and Motivatonal Resources Influence Emotional Exhaustion | Vol 42, Issue 3/5555748JA10 Are Founder Directors Detrimental to New Ventures at Initial Publc Offering? | Vol 42, Issue 3/5555748JA2 Strategic Alliance Structures:An Organization Design Perspective | Vol 42, Issue 3/5555748JA3 When the Going Gets Tough, the Tough Keep Working:Impact of Emotional Labor on Abenteeism | Vol 42, Issue 3/5555748JA4 Organizational Correctives for Improving Recognition of Near-Miss Events | Vol 42, Issue 3/5555748JA5 Should Entrepreneurially Oriented Firms Have Narcissistic CEOs? | Vol 42, Issue 3/5555748JA7 The Role of Occupational Emotional Labor Requirements on the Surface Acting--Job Satisfaction Relationship |
Although absenteeism has been identified in theoretical models as a key long-term consequence of emotional labor,few studies have empirically examined this link. In this article, we investigate the relationship between surface acting and absenteeism and the moderating role of surface acting self-efficacy.Drawing on resource perspectives,we argue and show that when valued resources are threatened or lost as a result of surface acting, employees will actively strive to prevent further resource loss by withdrawing from work.We propose however that surface acting self efficacy can help buffer the resource depleting effects of surface acting leading to withdrawal. Using data from two sources, collected at two points in time, we surveyed 121 nurses and linked these data to absenteeism data collected 12 months postsurvey.Results showed direct effects of surface acting on absenteeism ; in addition higher surface self efficacy minimized the detrimental effects of surface acting on absenteeism.We also found support for the mediating role of affective commitment in explaining this interaction effect.These results suggest that the effects of surface acting on absenteeism are less negatively affected by the drain on the motivational resources that keep them feeling attached to their workplace and in turn ,keep them at work.This study extends our understanding of emotional labor processes and provides insights into the active process whereby employees are driven by the motivation to conserve resources and prevent further losses.
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