Operations management: an integrated approach
Publication details: Cambridge University Press Delhi 2008Description: xxv, 550 PaperISBN:- 978-0-521-25894-4
- 658.5/Sam/Sin
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Frontmatter pp i-iv
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Contents pp v-xvii
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List of Contributors pp xviii-xx
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Preface pp xxi-xxiii
By Danny Samson, University of Melbourne, Prakash J. Singh, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.001
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Acknowledgements pp xxiv-xxvi
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Part I - Operations within Organisations – Building Blocks pp 1-2
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1 - What is Operations Management and Why is it Important? pp 3-36
By Prakash J. Singh, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.002
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2 - Operating System Models pp 37-63
By David Parker, University of Queensland
https://doi.org/10.1017/CBO9781139150002.003
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3 - Key Decisions in OM pp 64-89
By Willem Selen, Middle East Technical University, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.004
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4 - Planning and Controlling the Use of Operating Assets and Resources pp 90-120
By Chee Chuong Sum, National University of Singapore
https://doi.org/10.1017/CBO9781139150002.005
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Part II - Approaches to Understanding OM pp 121-122
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5 - Strategic Approach to Operations Management pp 123-160
By Senevi Kiridena, University of New South Wales, Prakash J. Singh, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.006
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6 - Processes and Systems in Operations Management pp 161-200
By Daniel Prajogo, Monash University, Prakash J. Singh, University of Melbourne, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.007
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7 - Supply Chain or Network Approach to Operations Management pp 201-222
By Richard Lane, University of Queensland
https://doi.org/10.1017/CBO9781139150002.008
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Part III - Moving Forward with OM – Creating Competitive Advantage pp 223-224
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8 - Innovation, Technology and Knowledge Management pp 225-250
By Paul Hyland, University of Queensland, Claudine Soosay, University of South Australia
https://doi.org/10.1017/CBO9781139150002.009
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9 - Quality Management in Operations pp 251-285
By Lawrie Corbett, Victoria University of Wellington
https://doi.org/10.1017/CBO9781139150002.010
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10 - Operations Excellence pp 286-322
By Ross Chapman, University of Western Sydney, Terry Sloan, University of Western Sydney, Ron Beckett, University of Western Sydney
https://doi.org/10.1017/CBO9781139150002.011
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Part IV - Challenges and Opportunities in Operations pp 323-324
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11 - Managing Risk in Operations pp 325-350
By Damien Power, University of Melbourne, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.012
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12 - Sustainability in Operations Management pp 351-380
By Suzy Goldsmith, University of Melbourne, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.013
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13 - Operations Management in Different Settings pp 381-406
By Victoria Hanna, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.014
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Part V - Case Studies pp 407-408
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1 - Innovation in the Biotechnology Sector: The Case of IDT Australia pp 409-418
By John Morgan, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.015
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2 - New Zealand King Salmon: Value-Chain Innovation pp 419-434
By Jay Sankaran, University of Auckland
https://doi.org/10.1017/CBO9781139150002.016
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3 - Pilila Clothing Company Goes Lean pp 435-439
By David Parker, University of Queensland
https://doi.org/10.1017/CBO9781139150002.017
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4 - From Singapore to the World: Port Management in Singapore pp 440-449
By Chee Chuong Sum, National University of Singapore
https://doi.org/10.1017/CBO9781139150002.018
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5 - Striving for Operations Excellence within Queensland Rail Supply Division pp 450-472
By Kevin Burgess, Queensland Rail, Brisbane
https://doi.org/10.1017/CBO9781139150002.019
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6 - Should I Stay or Should I Go? Shiraishi Garments Company pp 473-482
By Bin Jiang, DePaul University, Chicago, Patrick J. Murphy, DePaul University, Chicago
https://doi.org/10.1017/CBO9781139150002.020
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7 - Towards a Green Supply Chain: Toyota Australia pp 483-489
By Dayna Simpson, Monash University
https://doi.org/10.1017/CBO9781139150002.021
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8 - Process Analyses and Improvement at Bartter Enterprises pp 490-503
By Tom Bevington, Bevington Process Management Tools, Melbourne, Phillip Irvine, Bartter Enterprises, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.022
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9 - Operations Challenges at Firth Industries Limited, Wellington Division pp 504-517
By Lawrie Corbett, Victoria University of Wellington, D. Clay Whybark, University of North Carolina
https://doi.org/10.1017/CBO9781139150002.023
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10 - Ford Motor Company: Moving Forward in Australia pp 518-526
By Brett Allen, Ford Australia
https://doi.org/10.1017/CBO9781139150002.024
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11 - Technology Transfer at Hero Honda pp 527-535
By R. D. Pathak, University of the South Pacific, Z. Husain, United Arab Emirates University, Sushil, Indian Institute of Technology, Delhi, Danny Samson, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.025
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12 - Why Is the Patient Resident Time so Long?: The Case of St Martin's and Charity Private Hospital pp 536-541
By Victoria Hanna, University of Melbourne, Kannan Sethuraman, University of Melbourne
https://doi.org/10.1017/CBO9781139150002.026
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Index pp 542-550
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Book description
Operations Management: An Integrated Approach provides an account of the systems, processes, people and technology that determine an organisation's strategy and success. With contributions from leading experts internationally, the text takes a comprehensive, comparative, and best-practice approach and applies this specifically to the Asia-Pacific region. Rigorous in scholarship yet eminently accessible in style, Operations Management is replete with pedagogical features - figures and tables, discussion exercises, 'Learnings from the Internet', and a diversity of long and short case studies from around the world. Students are taken on a seamless journey from the fundamentals of operations management, through to the multiple approaches, the various innovations, challenges and risks, and ultimately to models of sustainability and evaluative tools and techniques. The text effectively prepares future managers across every sector of the economy to lead, organise, plan and control a set of resources, in pursuit of identified goals. The book will be supported by an extensive companion website featuring PowerPoint slides for each chapter, sample answers, teaching notes and figures/images for presentations.
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