Abstract: In order to support the mediator for the effective and key business value delivered during the interaction, coordination and facilitation of communication between the transport network and the internet protocol network management system, there is a need for robust design of human workflow and its knowledge management. The previous process was slower as it usually took days, weeks or months instead of seconds or minutes, due to poor workflow design or poor workflow implementation of the human workflow, or poor human interactive management system. In order to add business value to mediator deployment, this paper designed human workflow architecture for the human participation in the business processes of interaction and coordination between two network management systems. This paper looks at human interaction that provides the maximum advantage to the work artifact. The paper posits that some action(s) need human interaction and decisions during the business process. The paper also discusses the economy of scale of human workflow design, reliability and its knowledge retention in the aspect of knowledge management. We believe that an effective human interactive management system with automated business processes would result in a higher economy of scale. [ABSTRACT FROM AUTHOR] (AN: 124327953), Database: Business Source Elite

Subjects: Business process management; Knowledge management; Workflow management systems; Process, Physical Distribution, and Logistics Consulting Services; Other management consulting services; Computers in industrial management; IP networks; Social interaction