Keeping the Memory but Not the Possession: Memory Preservation Mitigates Identity Loss from Product Disposition
Material type: TextDescription: 104-120.pSubject(s): In: FRAZIER GARY L. JOURNAL OF MARKETINGSummary: Nonprofit firms’ reliance on donations to build inventory distinguishes them from traditional retailers. This reliance on consumer donations means that these organizations face an inherently more volatile supply chain than retailers that source inventory from manufacturers. The authors propose that consumer reluctance to part with possessions with sentimental value causes a bottleneck in the donation process. The goal of this research is therefore to provide nonprofits with tools to increase donations of used goods and provide a theoretical link between the literature streams on prosocial behavior, disposition, memory, and identity. As such, the authors explore the effectiveness of memory preservation strategies (e.g., taking a photo of a good before donating it) in increasing donations to nonprofits. A field study using a donation drive demonstrates that encouraging consumers to take photos of sentimental possessions before donating them increases donations, and five laboratory experiments explicate this result by mapping the proposed psychological process behind the success of memory preservation techniques. Specifically, these techniques operate by ameliorating consumers’ perceived identity loss when considering donation of sentimental goods.Item type | Current library | Call number | Vol info | Status | Notes | Date due | Barcode | Item holds | |
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Journal Article | Main Library | Vol 81, No 5/ 5557982JA7 (Browse shelf(Opens below)) | Available | 5557982JA7 | |||||
Journals and Periodicals | Main Library On Display | JRNL/GEN/Vol 81, No 5/5557982 (Browse shelf(Opens below)) | Vol 81, No 5 (17/11/2017) | Not for loan | September, 2017 | 5557982 |
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Vol 81, No 5/ 5557982JA4 The Role of Mere Closeness: How Geographic Proximity Affects Social Influence | Vol 81, No 5/ 5557982JA5 Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter | Vol 81, No 5/ 5557982JA6 Service Satisfaction–Market Share Relationships in Partnered Hybrid Offerings | Vol 81, No 5/ 5557982JA7 Keeping the Memory but Not the Possession: Memory Preservation Mitigates Identity Loss from Product Disposition | Vol 81, No 5/ 5557982JA8 Inferring Corporate Motives: How Deal Characteristics Shape Sponsorship Perceptions | Vol 84 (7-10)/ BV-26 Harvard Business Review -2006 | Vol 84/ BV-16 Harvard Business Review -Vol 84 (7-12) |
Nonprofit firms’ reliance on donations to build inventory distinguishes them from traditional retailers. This reliance on consumer donations means that these organizations face an inherently more volatile supply chain than retailers that source inventory from manufacturers. The authors propose that consumer reluctance to part with possessions with sentimental value causes a bottleneck in the donation process. The goal of this research is therefore to provide nonprofits with tools to increase donations of used goods and provide a theoretical link between the literature streams on prosocial behavior, disposition, memory, and identity. As such, the authors explore the effectiveness of memory preservation strategies (e.g., taking a photo of a good before donating it) in increasing donations to nonprofits. A field study using a donation drive demonstrates that encouraging consumers to take photos of sentimental possessions before donating them increases donations, and five laboratory experiments explicate this result by mapping the proposed psychological process behind the success of memory preservation techniques. Specifically, these techniques operate by ameliorating consumers’ perceived identity loss when considering donation of sentimental goods.
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