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Assessment of Total Quality of Healthcare in Rural Primary Health Centers.

By: Contributor(s): Material type: TextTextDescription: 29-56 pSubject(s): In: MURTHY, E N OPERATIONs MANAGEMENTSummary: Primary Health Center (PHC) is the cornerstone of healthcare services in rural areas. To assess the perception of the quality of healthcare delivery, a survey was carried out at three rural PHCs located at Honaga, Mutaga and Sulebhavi in Belagavi taluka of Karnataka. Two questionnaires--(i) demographic data and (ii) services provided grouped under 14 parameters with 114 questions--were designed. The survey was carried out with written consent from the patients seeking healthcare services at the PHCs after explaining them the study design. A comparison of the demographic data in terms of gender, age, education, employment status and income was carried out. The services were compared by the distribution of mode. Cronbach's alpha for internal consistency, mean, standard deviation, one-way Analysis of Variance (ANOVA), a quality index-based arithmetic mean were also reported. The Pearson coefficients were positively correlated and relative contribution of parameters on patients' satisfaction was reported. The pair-wise comparison of PHCs indicates a significant difference among the three PHCs. The patients seeking healthcare services are predominantly women and have low educational background and low income. The service quality in the PHCs in Mutaga and Sulebhavi is identical and better than those at Honaga
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Item type Current library Call number Vol info Status Notes Date due Barcode Item holds
Journal Article Journal Article Main Library /Vol 17, No 2/ 5558980JA3 (Browse shelf(Opens below)) Available 5558980JA3
Journals and Periodicals Journals and Periodicals Main Library On Display JOURNAL/OPERATION/Vol 17, No 2/5558980 (Browse shelf(Opens below)) Vol 17, No 2 (20/06/2018) Not for loan May, 2018 5558980
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Primary Health Center (PHC) is the cornerstone of healthcare services in rural areas. To assess the perception of the quality of healthcare delivery, a survey was carried out at three rural PHCs located at Honaga, Mutaga and Sulebhavi in Belagavi taluka of Karnataka. Two questionnaires--(i) demographic data and (ii) services provided grouped under 14 parameters with 114 questions--were designed. The survey was carried out with written consent from the patients seeking healthcare services at the PHCs after explaining them the study design. A comparison of the demographic data in terms of gender, age, education, employment status and income was carried out. The services were compared by the distribution of mode. Cronbach's alpha for internal consistency, mean, standard deviation, one-way Analysis of Variance (ANOVA), a quality index-based arithmetic mean were also reported. The Pearson coefficients were positively correlated and relative contribution of parameters on patients' satisfaction was reported. The pair-wise comparison of PHCs indicates a significant difference among the three PHCs. The patients seeking healthcare services are predominantly women and have low educational background and low income. The service quality in the PHCs in Mutaga and Sulebhavi is identical and better than those at Honaga

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