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Non-deceptive deliberate purchase of brand lookalikes: a BOP customer value perspective

By: Contributor(s): Material type: TextTextDescription: 15-26 pSubject(s): In: CHAKRABARTI, BHASKAR DECISIONSummary: In this article, we unravel new insights about how bottom of pyramid (BOP) consumers derive value through purchase and consumption of deliberate lookalike brands. We analyse in-depth interview data of 12 BOP consumers and 8 BOP retailers from Mumbai, India, related to purchase and sales of counterfeit brands. Our results suggest three different themes that constitute the BOP customers’ value model for deliberate counterfeit purchases: (1) cost–benefit analysis, (2) status symbol, and (3) value for money. Our research provides fresh insights of how BOP consumers derive various aspects of value by balancing risks and returns from purchase of counterfeits, while also using these goods as status symbols. The managerial relevance of the research lies in leveraging BOP consumer insights on the value perceived in the use of deliberate lookalike brands, and how the customer value is embedded in BOP socio-economic context, which firms can leverage to tailor their communications to these segments.
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Holdings
Item type Current library Call number Vol info Status Date due Barcode Item holds
Journal Article Journal Article Main Library Vol 46, No 1/ 55510426JA2 (Browse shelf(Opens below)) Available 55510426JA2
Journals and Periodicals Journals and Periodicals Main Library On Display Journal/MGT/Vol 46, No 1/55510426 (Browse shelf(Opens below)) Vol 46, No 1 (01/03/2019) Not for loan 55510426
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In this article, we unravel new insights about how bottom of pyramid (BOP) consumers derive value through purchase and consumption of deliberate lookalike brands. We analyse in-depth interview data of 12 BOP consumers and 8 BOP retailers from Mumbai, India, related to purchase and sales of counterfeit brands. Our results suggest three different themes that constitute the BOP customers’ value model for deliberate counterfeit purchases: (1) cost–benefit analysis, (2) status symbol, and (3) value for money. Our research provides fresh insights of how BOP consumers derive various aspects of value by balancing risks and returns from purchase of counterfeits, while also using these goods as status symbols. The managerial relevance of the research lies in leveraging BOP consumer insights on the value perceived in the use of deliberate lookalike brands, and how the customer value is embedded in BOP socio-economic context, which firms can leverage to tailor their communications to these segments.

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