Table of Contents Part I: An overview of business ethics 1. The Importance of Business Ethics 2. Stakeholder Relationships, Social Responsibility, and Corporate Governance Part II: Ethical Issues and The Institutionalization of Business Ethics 3. Emerging Business Ethics Issues 4. The Institutionalization of Business Ethics Part III: The Ethical Decision-Making Process 5. Individual Factors: Moral Philosophies and Values 6. Ethical Decision Making and Ethical Leadership 7. Organizational Factors: The Role of Ethical Culture and Relationships Part IV: Implementing Business Ethics in a Global Economy 8. Developing an Effective Ethics Program 9. Implementing and Auditing Ethics Programs 10. Business Ethics in a Global Economy Part V: Cases 1. Wal-Mart: The Challenge of Managing Relationships with Stakeholders 2. The Coca-Cola Company Struggles with Ethical Crises 3. The Fall of Enron: A Stakeholder Failure 4. Verizon: The Legacy of WorldCom and MCI 5. Arthur Andersen: Questionable Accounting Practices 6. Microsoft: Antitrust Battles 7. Nike: From Sweatshops to Leadership in Employment Practices 7. The Healthcare Company: Learning from Past Mistakes? 8. Texas Instruments Creates a Model Ethics and Compliance Program 10. Starbucks' Mission: Responsibility and Growth 11. Home Depot Implements Stakeholder Orientation

This accessible, applied text covers the complex environment in which managers confront ethical decision making. Using a managerial framework, the authors address the overall concepts, processes, and best practices associated with successful business ethics programs--helping students see how ethics can be integrated into key strategic business decisions. Key Feature An Ethical Dilemma features and accompanying questions highlight a realistic situation at the beginning of each chapter Chapter-ending Real-Life Situations give students an opportunity to apply what they've learned to real-world scenarios.

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