TY - BOOK AU - EDOSOMWAN JOHNSON A; TI - CUSTOMER AND MARKET-DRIVEN QUALITY MANAGEMENT SN - 0-07-463104-4 U1 - 658.562 PY - 1996/// CY - NEW DELHI PB - TATA MC-GRAW HILL PUBLISHING COMPANY LTD KW - QUALITY MANAGEMENT N1 - 1 ER -