TY - BOOK AU - S C;SINHA P K; TI - "SERVICES MARKETING:OPERATIONS, MANAGEMENT AND STRATEGY" SN - --- U1 - 658.8 PY - 1994/// CY - MUMBAI PB - HIMALAYA PUBLISHING HOUSE KW - "MARKETING MANAGEMENT,SERVICE MARKETING,SERVICES MANAGEMENT,SERVICES MARKETING" N1 - 1 ER -