TY  - BOOK
AU  - BALACHANDRAN S S;
TI  - EXCELLENCE IN SERVICES:FOCUS ON PEOPLE MARKETING QUALITY
SN  - NA
U1  - 658.81 
PY  - 1993///
CY  - BOMBAY 
PB  - BUTTERWORTH-HEINEMANN
KW  - SALE MANAGEMENT
N1  - 1
ER  -