TY  - BOOK
AU  - RAGHAVACHARI M;RAMANI V K;
TI  - DELIVERING SERVICE QUALITY:MANAGERIAL CHALLENGES FOR THE 21ST CENTURY
SN  - 0333-93409-1
U1  - 658.562 
PY  - 2000///
CY  - NEWDELHI
PB  - MACMILLAN INDIA LTD
KW  - QUALITY MANAGEMENT
N1  - 1
ER  -