TY  - BOOK
AU  - BANK JOHN JOHN;
TI  - THE ESSENCE OF TOTAL QUALITY MANAGEMNT
SN  - 81-203-0903-0
U1  - 658.562 
PY  - 2003///
CY  - NEW DELHI
PB  - PRENTICE-HALL OF INDIA PVT LTD
KW  - QUALITY MANAGEMENT
N1  - 10
ER  -