TY - BOOK AU - INSTITUTE OF CHARTERED FINANCIAL ANAYLST OF INDIA; TI - SERVICES MARKETING THE INDIAN EXPERIENCE SN - NA U1 - 658.8 PY - 2004/// CY - HYDERABAD PB - INSTITUTE OF CHARTERED FINANCIAL ANAYLST OF INDIA KW - SERVICES MARKETING KW - "MARKETING MANAGEMENT,SERVICE MARKETING" N1 - 134 ER -