TY  - BOOK
AU  - CARLAW PEGGY;KATHLEEN VASUDHA;
TI  - "THE BIG BOOK OF CUSTOMER SERVICE TRAINING GAMES:QUICK,FUN ACTIVITIES FOR TRAINING CUSTOMER SERVICE REPS, SALESPEOPLE, AND ANYONE ELSE WHO DEALS WITH"
SN  - 0-07-059042-7
U1  - 658.8 
PY  - 2004///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - MARKETING MANAGEMENT
N1  - 196
ER  -