TY  - BOOK
AU  - BOE THOMAS;GOSNEY JOHN;
TI  - CUSTOMER RELATION MANAGEMENT ESSENTIALS
SN  - 81-203-1809-9
U1  - 658.812 
PY  - 2003///
CY  - NEW DELHI
PB  - PRENTICE-HALL OF INDIA PVT LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 200
ER  -