TY  - BOOK
AU  - PAYNE SHEILA;
TI  - DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY
SN  - 81-7224-966-7
U1  - 658.812 
PY  - 2005///
CY  - MUMBAI
PB  - JAICO PUBLICATIONS
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM"
N1  - 204
ER  -