TY  - BOOK
AU  - SUMMERS  DONNA;
TI  - QUALITY MANAGEMENT:CREATING AND SUSTAINING ORGANIZATIONA EFFECTIVENESS
SN  - 81-297-1127-3
U1  - 658.562 
PY  - 2005///
CY  - NEW DELHI
PB  - PEARSON EDUCATION INC
KW  - "QUALITY,QUALITY MANAGEMENT"
N1  - 211
ER  -