TY  - BOOK
AU  - THOMPSON HARVEY;
TI  - WHO STOLE MY CUSTOMER:WINNING STRATEGIES FOR CREATING AND SUSTAINING CUSTOMER LOYALTY
SN  - 81-297-0804-3
U1  - 658.8342 
PY  - 2004///
CY  - NEW DELHI
PB  - PEARSON EDUCATION INC
KW  - CUSTOMER
N1  - 211
ER  -