TY  - BOOK
AU  - URBAN GLENN;
TI  - DONT JUST RELATE- ADVOCATE:A BLUEPRINT FOR PROFIT IN THE ERA OF CUSTOMER POWER
SN  - 81-7758-136-8
U1  - 658.812 
PY  - 2005///
CY  - NEW JERSEY
PB  - WHARTON SCHOOL PUBLISHING
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 223
ER  -