TY  - BOOK
AU  - DEREK ALLEN;
TI  - CUSTOMER SATISFACTION RESEARCH HANBOOK
SN  - 81-297-1134-6
U1  - 658.812 
PY  - 2005///
CY  - NEWDELHI
PB  - PEARSON EDUCATION SINGAPOREPTE LTD
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - 236
ER  -