TY  - BOOK
AU  - OAKLAND JOHN S;
TI  - TOTAL QUALITY MANAGEMENT
SN  - 81-8147-991-2
U1  - 658.562 
PY  - 2003///
CY  - NEWDELHI
PB  - BUTTERWORTH-HEINEMANN
KW  - TOTAL QUALITY MANAGEMENT
N1  - 332
ER  -