TY - BOOK AU - GEBHARD JOAN; TI - LEADERSHIP IN ACTION COMPLETE QUALITY PROCESS SN - 81-317-0168-9 U1 - 658.4092 PY - 2006/// CY - NEWDELHI PB - DORLING KINDERSLEY INDIA PEARSON EDUCATION IN SOUTH ASIA KW - LEADERSHIP IN QUALIY N1 - 357 ER -