TY  - BOOK
AU  - GRIFFITHS  ANDREW;
TI  - 101 WAYS TO REALLY  SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES
SN  - 1-74175-008-3
U1  - 658.812 
PY  - 2006///
CY  - AUSTRALIA
PB  - ALLWIN AND UNWIN  ASIAN REPRINT
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 397
ER  -