TY - BOOK AU - HAYER ROWLAND;NICHOLAS MICHAEL D; TI - "SIX SIGMA FOR FINANACIAL SERVICES:HOW LEADING COMPANIES ARE DRIVING RESULTS USING LEAN, SIX SIGMA AND PROCESS MANAGEENT" SN - 978-0-07-147037-7 U1 - 332 PY - 2007/// CY - SINGAPORE PB - "MCGRAW-HILL,INC" KW - FINANCIAL SERVICES N1 - 416 ER -