TY  - BOOK
AU  - FITZSIMMONS MONA J;SIMMONS FITZ JAMES;
TI  - SERVICE MANAGEMENT:OPERATIONS SREATETY AND INFORMATION TECHNOLOGY
SN  - 0-07-061566-7
U1  - 658 
PY  - 2006///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - "GENERAL MANAGEMENT,SERVICES MANAGEMENT"
N1  - 439
ER  -