TY  - BOOK
AU  - SMITH F RALPH;
TI  - BUSINESS PROCESS AND BALANCE SCORECARD:USING PROCESS AS STRATEGIC DRIVER
SN  - 0-470-04746-1
U1  - 658.514 
PY  - 2007///
CY  - NEW JERSEY
PB  - JOHN WILY AND SONS PVT LTD
KW  - "WORK FLOW MANAGEMENT, BENCHMARKING"
N1  - 452
ER  -