TY  - BOOK
AU  - SHANTHI, N.M.
AU  - N      M SHANTI;
TI  - CRM IN TELECOM : CONCEPTS AND CASES
SN  - 81-314-0079-4
U1  - 658.812 
PY  - 2006///
CY  - HYDERABAD
PB  - ICFAI UNIVERSITY PRESS
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, TELECOM INDUSRY"
N1  - 459
ER  -