TY - BOOK AU - SREEDHAR, GVS AU - GVS SREEDHAR SREEDHAR;SINGH AMIT; TI - CUSTOMER EXPERIENTIAL MARKETING: CONCEPTS AND CASES SN - 81-314-0332-7 U1 - 658.812 PY - 2006/// CY - HYDERABAD PB - ICFAI UNIVERSITY PRESS KW - EXPERIENTAL MARKETING KW - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" N1 - 520 ER -