TY - BOOK AU - APTE GOVIND; TI - SERVICES MARKETING: SN - 0-19-566758-1 U1 - 658.8 PY - 2006/// CY - NEW DELHI PB - OXFORD UNIVERSITY PRESS KW - "MARKETING MANAGEMENT,SERVICE MARKETING,SERVICES MANAGEMENT,SERVICES MARKETING" N1 - 542 ER -