TY  - BOOK
AU  - BUCHANAN RICHARD W;
TI  - "WHEN CUSTOMERS THINKS WE DO NOT CARE:ENDING ACTION THAT SELF-DESTRUCT COMPANIES, CUSTOMER SERVICE JOBS"
SN  - 0-07-059825-8
U1  - 658.812 
PY  - 2004///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 549
ER  -