TY  - BOOK
AU  - HUBA JACKIE;MCCONNELL BEN;
TI  - CITIZEN MARKETERS:WHEN PEOPLE ARE THE MESSAGE
SN  - 1-4195-9606-3
U1  - 658.812 
PY  - 2007///
CY  - U S A
PB  - KAPLAN PUBLISHING
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 579
ER  -