TY  - BOOK
AU  - PAUL SZWARC;
TI  - RESEACHINMG CUSTOMER SATISFACTION AND LOYALTY:HOW TO FIND OUT WHAT PEOPLE REALLY THINK
SN  - 0-7494-4661-7
U1  - 658.8342 
PY  - 2006///
CY  - NEWDELHI
PB  - KOGAN PAGE INDIA
KW  - CONSUMER BEHAVIOUR
N1  - 597
ER  -