TY - BOOK AU - DAS SUBHASHIS; TI - CUSTOMER RELATIONSHIP MANAGEMENT: SN - 81-7446-531-6 U1 - 658.812 PY - 2007/// CY - NEW DELHI PB - EXCEL BOOKS KW - "CUSTOMER RELATIONSHIP MANAGEMENT,CUSTOMER RELATIONSHIP MANAGEMENT,CRM,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, INDIA" N1 - 628 ER -