TY  - BOOK
AU  - GUSTAFSON ANDERS .;JOHNSON MICHAEL D;
TI  - COMPETING IN SERVICE ECONOMY:HOW TO CREAT A COMPETITIVE ADVANTAGE THROUGH SERVICES DEVELOPMENT
SN  - 81-265-0938-4
U1  - 658.812 
PY  - 2003///
CY  - NEW JERSEY
PB  - JOHN WILY AND SONS PVT LTD
KW  - "CUSTOMER SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT"
N1  - 647
ER  -