TY  - BOOK
AU  - FOSTER TIMOMTHY RV;
TI  - HOW TO BE BETTER AT CUSTOMER CARE
SN  - 81-7554-108-3
U1  - 658.812 
PY  - 2005///
CY  - NEWDELHI
PB  - KOGAN PAGE INDIA
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 654
ER  -