TY  - BOOK
AU  - GREENBERGE PAUL;
TI  - CRM AT THE SPEED OF LIGHT:ESSENTIAL CUSTOMER STRATEGIES FOR THE 21ST CENTURY
SN  - 0-07-059057-6
U1  - 658.812 
PY  - 2006///
CY  - NEW DELHI
PB  - TATA MC-GRAW HILL PUBLISHING COMPANY LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
N1  - 695
ER  -