TY  - BOOK
AU  - C NICHOLAS ROMANO;JERRY JERRY FJERMESTAD;
TI  - ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT
SN  - 81-203-2994-5
U1  - 658.812 
PY  - 2006///
CY  - NEW DELHI
PB  - PRENTICE-HALL OF INDIA PVT LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, E-CRM"
N1  - 749
ER  -