TY - BOOK AU - BVS PRASAD PRASAD;KELAI SELVAN SELVAN; TI - CUSTOMER-CENTRIC BUSINESS MODEL:AN INTRODUCTION SN - 81-314-0732-2 U1 - 658.8342 PY - 2007/// CY - HYDERABAD PB - ICFAI UNIVERSITY PRESS KW - CONSUMER BEHAVIOUR N1 - 776 ER -