TY  - BOOK
AU  - OAKLAND JOHN S;
TI  - OAKLAND ON QUALITY MANAGEMENT
SN  - 978-0-7506-5741-9
U1  - 658.562 
PY  - 2004///
CY  - NEWDELHI
PB  - BUTTERWORTH-HEINEMANN
KW  - QUALITY MANAGEMENT
N1  - 780
ER  -