TY  - BOOK
AU  - HICKEY KRISTIN;
TI  - MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS
SN  - 1 875889 51 5
U1  - 658.812 
PY  - 2006///
CY  - NEWDELHI
PB  - VIVA BOOKS PRIVATE LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, CUSTOMER SERVICES"
N1  - 783
ER  -