TY - BOOK AU - Smith, Steve ( editor) TI - Solve that problem! : : readymade tools for continuous improvement SN - 81-7554-100-8 U1 - 658.403 PY - 2005/// CY - New Delhi PB - Kogan Page India KW - Total quality management KW - Problem Solving N1 - 794 N2 - A quick reference guide with more than thirty problem solving tools for manager, facilitators and team builders ER -