TY  - BOOK
AU  - Garratt, Bob
TI  - The twelve organizational capabilities:  valuing people at work
SN  - 1-86197-572-4
U1  - 659.1 
PY  - 2003///
CY  - New Delhi
PB  - Profile Book
KW  - Organizational effectiveness
N1  - 814
N2  - Organizations are fundamental human institutions, yet all too often they are seen as mindless, heartless machines. In this text, Bob Garratt demonstrates the business value of treating people as unique individuals with energy, experience and commitment, rather than faceless minions
ER  -