TY - BOOK AU - PEERU MOHAMED H;SAGADEVEN A; TI - CUSTOMER RELATIONSHIP MANAGEMENT: SN - 81-259-1205-3 U1 - 658.812 PY - 2002/// CY - MUMBAI PB - VIKAS PUBLISHING HOUSE KW - "CUSTOMER RELATIONSHIP MANAGEMENT,CUSTOMER RELATIONSHIP MANAGEMENT,CRM,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION,CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, INDIA" N1 - 827 ER -