TY  - BOOK
AU  - FRIEDMAN NANCY;
TI  - "CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED"
SN  - 81-7649-612-X
U1  - 658.812 
PY  - 2004///
CY  - NEWDELHI
PB  - VIVA BOOKS PRIVATE LTD
KW  - "CUSTOMER RELATIONSHIP MANAGEMENT,CRM,"
N1  - 857
ER  -