TY - BOOK AU - LULLA SURESH; TI - WORLD CLASS QUALITY:AN EXECUTIVE HANDBOOK SN - 0-07-059787-1 U1 - 658.562 PY - 2003/// CY - NEW DELHI PB - TATA MC-GRAW HILL PUBLISHING COMPANY LTD KW - QUALITY MANAGEMENT N1 - 859 ER -