TY - BOOK AU - GADHAWE SARIKA SARIKA;PRAMOD RAO RAO; TI - "SERVICES MARKETING:OPERATIONS, MANAGEMENT AND STRATEGY" SN - 81-314-0824-8 U1 - 658.8 PY - 2007/// CY - HYDERABAD PB - ICFAI UNIVERSITY PRESS KW - SERVICES MANAGEMENT KW - SERVICES MARKETING KW - SERVICE MARKETING N1 - 917 ER -