TY  - BOOK
AU  - KUMAR PRADEEP;
TI  - THE ICFAI DICTIONARY OF CUSTOMER RELATIONSHIP MANAGEMENT
SN  - 81-314-0772-1
U1  - 658.812 
PY  - 2007///
CY  - HYDERABAD
PB  - THE INSTITUTE OF CHARTERD FINANCIAL ANLYST OF ASI
KW  - DICTONARY CRM
KW  - DICTIONARYCUSTOMER RELATIONSHIP MANAGEMENT
N1  - 917
ER  -