TY  - BOOK
AU  - FEINBERG, RICHARD, RUYTER, KO DE, BENNINGTON, LYNNE
TI  - CASES IN CALL CENTER MANAGEMENT:GREAT IDEAS TH AT WORK
SN  - 81-7992-442-4
U1  - 658 
PY  - 2007///
CY  - MUMBAI
PB  - JAICO PUBLICATIONS
KW  - CALL CENTRE MANAGEMENT
N1  - 976
ER  -