TY - BOOK AU - MCKAIN SCOTT; TI - WHAT CUSTOMERS REALLY WANT SN - 978-81-317-1970-1 U1 - 658.8342 PY - 2008/// CY - NEWDELHI PB - PEARSON EDUCATION DORLING KINDERSLEY INDIA PVT LTD KW - CONSUMER BEHAVIOUR N1 - 994 ER -