TY  - BOOK
AU  - AMIN SAMIA SAMIA;GOLDSTEIN GOLDSTEIN MARKUS;JISHU JISHU DAS;
TI  - ARE YOU BEING SERVED?:NEW TOOLS FOR MEASURING SERVICE DELIVERY
SN  - 978-0-8213-7185-5
U1  - 362 
PY  - 2008///
CY  - WASHINTON
PB  - THE WORLD BANK
KW  - SOCIAL WELFARE AND DEVELOPMENT
N1  - 997
ER  -